FAQs

Shipping Method

Beebolt currently uses UPS and USPS for shipping orders to the 48 contiguous states in the USA.  We use United States Postal Service to ship to Alaska, Hawaii, P.O. boxes, APO/FPO addresses or US Territories.  We make every effort to ship orders placed by 1:30pm CST on the same business day.  Orders placed on a week-end day or holiday will be shipped the next business day.  In the case there is an issue with your order, we will contact you via e-mail or telephone.

Please contact us at info@beebolt.com to inquire about International Shipping and we will do our best to accomodate you.

Shipping Rates

Our shipping rates include handling and are determined by the merchandise value (prior to sales and discounts) of your order.  A limited number of items from our website are drop shipped directly from the manufacturer and can incur additional shipping charges due to size and weight.   Drop ship items are identified on the particular item’s product description page and flagged during check out.  

Freight Surcharges
Heavy or oversize items may be subject to a surcharge in addition to the regular delivery and handling charges listed below. Any applicable freight surcharge will be displayed when you place the item in your shopping bag; the surcharge appears in parentheses after the item price on the product page.

Why are some orders drop shipped?

We drop ship select items in order to give you the most efficient and cost effective method of delivery possible.

How do I track my package?

If your select UPS for shipping your order, you will receive an e-mail with a UPS tracking number.  You can follow your package with the tracking number.

What happens if my order is shipped wrong or is damaged in transit?

Contact us immediately via e-mail at info@beebolt.com or by telephone at 1-888-9BEEBOLT (1-888-923-3265) so we can correct the situation.

What shipping options are available?

Shipping options are United States Postal Service (USPS) and United Postal Services (UPS).  If you select  UPS to deliver your package you may choose between Ground (standard), UPS 2-Day, or UPS Next Day.

How soon will my order arrive?

USPS - delivery time varies, but averages 3-5 days

UPS Ground and USPS: delivery in 7 – 10 business days

UPS 2 Day: delivery by close of business 2 days after the package is shipped*

UPS Next Day: delivery by close of business the day after the package is shipped*

*In order for expedited orders to be shipped on the same day as the order is placed, the order must be placed and successfully processed (including payment) before noon CST. 

Can I pick up my order?

If you are in the Twin City area and would like to pick your order up to avoid shipping expenses, we can accommodate you.  Will call orders must be placed via telephone at 612-245-1090.  Orders may be picked up at the warehouse located at 7135 Shady Oak Road, Eden Prairie, MN  55344, Monday through Friday between the hours of 9 am and 4 pm Central Standard Time.  Please allow one business day for us to process your order.  Please note that the warehouse is closed on the week-ends and during major holidays.

Shipping to Canada and Mexico

Shipping Method

Beebolt currently uses USPS Priority Mail to ship to Canada and Mexico.  Orders placed on a week-end day or United States national holiday will be shipped the next business day.  In the case there is an issue with your order, we will contact you via e-mail or telephone.

Shipping to Canada and Mexico

Our shipping rates include handling and are based on a flat rate based on the merchandise value plus insurance.  Please note USPS Priority Mail International is not trackable.  A limited number of items from our website are drop shipped directly from the manufacturer who determines the shipping method .  These items and can incur additional shipping charges due to size and weight.   Drop ship items are identified on the particular item’s product description page and flagged during check out. 

Customs and Duties

Customs forms will state the retail price paid for the products shipped.  We cannot mark packages as “gift” because this is illegal.  Custom duties and brokerage fees may apply and vary.  They are the sole responsibility of the customer.  Beebolt cannot be held responsible.

Freight Surcharges
Heavy or oversize items may be subject to a surcharge in addition to the regular delivery and handling charges listed below. Any applicable freight surcharge will be displayed when you place the item in your shopping bag; the surcharge appears in parentheses after the item price on the product page.

Is there a brick and mortar store for beebolt?

No, at this time beebolt is exclusively an e-commerce retailer located in Minneapolis, Minnesota.

What sewing machine should I buy?

There are many wonderful options available at a variety of price points making it impossible for beebolt to give you a specific recommendation.  However, we recommend purchasing a machine from a reputable dealer who offers you free instruction, quality service and a warranty on your machine.  Also spend some time thinking about what type of sewing and/or quilting you want to do in the future so a dealer can match a machine to your needs.

As a new sewer, how do I decide what to order?

We have labeled items with a Good for Beginners icon  to indicate that a product is “good for beginners” to help you select patterns and projects that will be a good place to start.  On single patterns, when possible, we include an image of the back of a pattern that has a list of what you will need to help you order everything needed. Kits can be a good option as they come packaged with most of the items necessary for a project. 

Why can’t I return books, patterns and magazines?

Due to copyright laws, books, patterns and magazines may not be returned.

Why can’t I return cuts of fabric, cut according to my order?

 When you order a specific quantity of fabric, it is a custom order cut to your specifications.

Can I return my order for a refund?

You may return items that are not cut to order (fabrics), books, magazines, and patterns. They must be returned within 30 days of purchase. To return an item, please contact beebolt by telephone or email. Telephone: 1-888-9BEEBOLT (1-888-923-3265) Email: info@beebolt.com

How do I check the status of my order?

You may check the status of your order by logging into you account or contacting beebolt via telephone or email. Telephone: 1-888-9BEEBOLT (1-888-923-3265). Email: info@beebolt.com

Can I order over the phone?

You may order over the phone by calling 1-888-9BEEBOLT (1-888-923-3265).

What payment methods do you accept?

beebolt accepts Visa, Mastercard, and American Express.

*For more information please see the terms and conditions.

What security metrics does beebolt.com have in place to protect my credit card information?

You can shop at www.beebolt.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works. The company adheres to strict industry standards for payment processing, including:

•  

  -128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• -Industry leading encryption hardware and software methods and security protocols to protect customer information.

• -Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. www.beebolt.com is registered with the Authorize.Net Verified Merchant Seal program.

Can I buy a gift card?

Yes, and this is one of the best gift options for quilters and sewers who love the experience of looking at all the products available for their next craft project. beebolt gift cards are available electronically via e-mail.

*For more information, please see our gift card terms and conditions.

What makes the fabric on beebolt higher quality than chain store selections?

Quality and design are two of the main differentiating elements of fabric  available on our website.  We seek out the highest quality and the designs we carry are sold exclusively to independent retailers. 

*For more information, read About Us.

For further questions please email beebolt at info@beebolt.com or call 888-9BEEBOLT